Course curriculum

  • 1

    Getting Started

  • 2

    Module 1: Understanding Anger

    • M1 Introduction: Understanding Anger

    • M1 - What is anger?

    • M1 - Examples of Anger

    • M1 - Measuring Your Anger

    • M1 - FITTED Survey

    • The FITTED Survey

    • M1 - Your learning goals

    • M1 - The Anger Cycle

    • M1 - Anger Cycle Example

    • M1 - How do you experience anger? Workbook Activity

    • M1 - Fight or Flight

    • M1 - 5 Myths about Anger

    • M1 - Case Study - Jeff

    • M1 Review Questions
  • 3

    Module 2: Gaining Control

    • Introduction

    • M2 - Unhelpful ways of dealing with anger

    • M2 - A model for Control over Anger

    • M2 - Interrupting the anger cycle

    • M2 - Using Coping Thoughts

    • M2 - Using Relaxation Techniques

    • M2 - Blowing off Steam

    • M2 - Case Study - Giuseppe

    • M2 - Review Questions
  • 4

    Module 3: understanding your Hot Buttons

    • M3 Introduction

    • M3 - Understanding your hot buttons

    • M3 - Identifying your hot buttons

    • M3 - Dealing with ANTs

    • M3 - Turning ANTs into CATs

    • M3 - Personal Anger Log

    • M3 - Review Questions
  • 5

    Module 4: The Triple A approach

    • M4 Introduction

    • M4 - Choosing your response

    • M4 - Avoid

    • M4 - Case Study - Peter

    • M4 - Accept and Allow

    • M4 - Case Study - Jane

    • M4 - Alter

    • M4 - Case Study: Mohammad

    • M4 - Review Questions
  • 6

    Module 5: Separate the people from the problem

    • M5 Introduction

    • M5 - Separating the People from the Problem

    • M5 - Non-confrontational Language

    • M5 - Identifying the Problem

    • M5 - Case Study: Dave and Emma

    • M5 - 5 Whys

    • M5 - Using "I" Messages

    • M5 - Case Study - Michael

    • M5 Review Questions
  • 7

    Module 6: Working on the Problem

    • M6 Introduction

    • M6 - Using Constructive Disagreement

    • M6 - Constructive Disagreement Quiz

    • M6 - Negotiation Tips

    • M6 - Building Consensus

    • M6 - Identifying Solutions

    • M6 - Case Study - John

    • M6 - Review Questions
  • 8

    Module 7: Solving the problem

    • M7 Introduction

    • M7 - Choosing a Solution

    • M7 - Making a Plan

    • M7 - Getting it done

    • M7 - Case Study - Laura

    • M7 - Review Questions
  • 9

    Module 8: Dealing with Angry People

    • M8 Introduction

    • M8 - Understanding the Energy Curve

    • M8 - De-escalation Techniques

    • M8 - When to back away and what to do next

    • M8 - Case Study - Jacob

    • M8 - Review Questions
  • 10

    Module 9: Pulling it all together

    • M9 Introduction

    • M9 - Process Overview

    • M9 - Putting it into action

    • M9 - Case Study - Dana

    • M9 - Using Anger Management Techniques

    • M9 - Review Questions
  • 11

    M10 - Wrapping it Up

    • M10 Introduction

    • M10 - FITTED Survey

    • M10 - Final Review - Understanding Anger