Course curriculum

  • 1

    Module One: Getting Started

    • Getting Started
  • 2

    Module Two: What Does Self-Confidence Mean To You?

    • Introduction to What Does Self-Confidence Mean To You?

    • What is Assertiveness?

    • What is Self-Confidence?

    • The Four Styles

    • Module Two: Case Study

    • Module Two: Review Questions
  • 3

    Module Three: Obstacles to Our Goals

    • Introduction to Obstacles to Our Goals

    • Types of Negative Thinking

    • Case Study

    • Personal Application

    • Module Three: Case Study

    • Module Three: Review Questions
  • 4

    Module Four: Communication Skills

    • Introduction to Communication Skills

    • Listening and Hearing; They Aren’t the Same Thing

    • Asking Questions

    • Body Language

    • Module Four: Case Study

    • Module Four: Review Questions
  • 5

    Module Five: The Importance of Goal Setting

    • Introduction to The Importance of Goal Setting

    • Why Goal Setting is Important

    • Setting SMART Goals

    • Our Challenge to You

    • Module Five: Case Study

    • Module Five: Review Questions
  • 6

    Module Six: Feeling the Part

    • Introduction to Feeling the Part

    • Identifying Your Worth

    • Creating Positive Self-Talk

    • Identifying and Addressing Strengths and Weaknesses

    • Module Six: Case Study

    • Module Six: Review Questions
  • 7

    Module Seven: Looking the Part

    • Introduction to Looking the Part

    • The Importance of Appearance

    • The Role of Body Language

    • First Impressions Count

    • Module Seven: Case Study

    • Module Seven: Review Questions
  • 8

    Module Eight: Sounding the Part

    • Introduction to Sounding the Part

    • It’s How You Say It

    • Sounding Confident

    • Using “I” Messages

    • Module Eight: Case Study

    • Module Eight: Review Questions
  • 9

    Module Nine: Powerful Presentations

    • Introduction to Powerful Presentations

    • What to Do When You’re on the Spot

    • Using STAR to Make Your Case

    • Module Nine: Case Study

    • Module Nine: Review Questions
  • 10

    Module Ten: Coping Techniques

    • Introduction to Coping Techniques

    • Building Rapport

    • Expressing Disagreement

    • Coming to Consensus

    • Module Ten: Case Study

    • Module Ten: Review Questions
  • 11

    Module Eleven: Dealing with Difficult Behavior

    • Introduction to Dealing with Difficult Behavior

    • Dealing with Difficult Situations

    • Key Tactics

    • Module Eleven: Case Study

    • Module Eleven: Review Questions
  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up