Facilitated Discussion in the Workplace Course

Facilitated Discussion in the Workplace

The course is for Mangers, Human Resource professionals and others who are in roles where they have to provide informal dispute resolution with colleagues as part of a workplace dispute resolution approach.

Buy $550.00

Course Overview

1. Facilitated Discussion in the Workplace
2. Introduction to Dispute Resolution in the Workplace.
3. Course Connection to NMAS Mediator Training
4. Dispute Resolution Roles
5. Getting started
1. The Facilitator
2. Workplace Dispute Resolution in Context
3. Styles of Mediation
4. Developing Skills as a dispute resolution facilitator
5. What does a facilitator or mediator do?
1. Overview of module one
2. When a Complaint is made
3. Your Role
4. Achieve work outcomes
5. Policies, Procedures and Protocols
6. Content of the Complaint
7. Context of the Complaint
8. Communication Skills
9. Giving and Receiving Feedback
10. Building a culture of accountability
11. Following up on Complaints
12. Module One Review
1. Overview of Module Two
2. The history of Facilitated Dispute Resolution
3. What does a Facilitator or Mediator do?
4. Facilitated Discussion vs Mediation
5. The Facilitated Discussion Process
6. The Mediation Process
7. Context for Workplace Mediation
8. Self-Determination vs Judgement
9. Mediation is a Voluntary Process
10. Bargaining Styles and Collaborative Negotiation
11. Find out what they want!
12. Positions vs Interests
13. Compromise vs Collaboration
14. Types of bargaining used in negotiation
15. Distributive Bargaining
16. Potentially Negative consequences of Distributive Bargaining
17. Interest Based Bargaining
18. The three step interest-based bargaining process
19. Collaborative Negotiation (Integrative Bargaining)
20. BATNA, WATNA, PATNA
21. Bargaining and Negotiation
22. Recap on bargaining styles
23. The 5 Negotiation Styles
24. What's your preferred style of negotiation?
25. Facilitating Negotiation
26. The advantages of Mediation
27. Module Two Review
1. Introduction to The Nature of Conflict
2. The purpose of dispute resolution
3. The conflict escalation volcano
4. The Conflict Core
5. The Conflict Spiral
6. Conflict Responses in detail
7. The conflict resolution triangle
8. Strategies to address conflict causes
9. Levels of Relating
1. What is NMAS Accreditation, and do you need it?
2. Mediation Accreditation
3. Maintaining Accreditation
4. Qualities of a Mediator
5. Ethics and Code of Conduct
6. Work ethically
7. Professional and Ethical Standards
8. Diversity
9. Ethical Issues
10. Duty of Care
11. Conflict of Interest
12. Protecting the Rights of Clients
13. Confidentiality
14. Accredited Mediator Standards
15. Understand and support clients rights and interests.
16. Mental Health Rights and Responsibilities
17. Duty of Care Discussion
18. Legal and Ethical Quiz
1. Introduction
2. Why do we have the pre-mediation stage?
3. Procedure
4. Gathering and sharing information during intake
5. Support and refer clients
6. Intake or Pre-Mediation Session
7. Confidentiality Boundaries
8. The Intake Interview Checklist
9. Risk Screening and Risk Reduction Quiz
10. Seeking Advice on Complex Dispute Matters
11. Charging for Services
12. Contacting the other party
1. Overview
2. The Steps of Mediation
3. NMAS Assessment Tool
4. Step 1 - Introductions and Mediators Opening Statements
5. Introduction Hints
6. Establish ground rules for mediation
7. Step 2 - Parties Opening Statements
8. Step 3 - The Agenda
9. Step 4 - Exploration
10. Step 5 - Option Generation and Problem Solving
11. Step 6 - Private Sessions
12. Techniques for Reality Testing
13. Step 7 - Negotiation
14. Negotiation Video
15. Bargaining and Negotiation
16. Step 8 - Agreement
17. Step 9 - Consolidate and Conclude the Mediation
18. Facilitated Discussion
19. Review
20. Mediation Skills Development and Assessment
21. Mediation Context Quiz
1. Introduction to Effective Interpersonal Skills
2. Communication
3. Managing power differences between people
4. Using Ground Rules
5. Cultural Perspectives
6. Internal Filters to Perception
7. Empathy
8. Non-Verbal Communication
9. Overcoming Barriers to Communication
10. Assisting Communication
11. Establishing Rapport
12. Tonality and Words
13. Practicing Rapport
14. Review - Rapport, Empathy and Non-Verbal Communication
15. Active listening skills
16. Active listening techniques for the mediator
17. Review - Active Listening
18. Effective Questioning
19. Types of Questions
20. Review - Effective Questioning
21. Feedback
22. Discussing the variables of the case
23. DISC Behavioural Profiling
24. DIsC Slide Set
25. Maintain Workplace Relationships
26. Group Dynamics
27. Communication Quiz
1. Definitions
2. Demonstration Videos and Webinar Recordings

About this course

$550.00
138 lessons
0 hours of video content

Facilitated Discussion in the Workplace

Course Overview

Workplace Dispute Resolution

The Facilitator and the Facilitation Process

Assessing Complaints, Policies / Procedures and Legislation.

Roles of a Facilitator and a Mediator in Facilitated Dispute Resolution

The Nature of Conflict and Communication

Want to become a Mediator? The National Mediator Accreditation System (NMAS) and Ethical Practice

Before bringing people together in Facilitated Discussion

The Facilitated Discussion Process

Effective Interpersonal Communications Skills

Additional Information and Resources

About this course