Facilitated Discussion in the Workplace
The course is for Mangers, Human Resource professionals and others who are in roles where they have to provide informal dispute resolution with colleagues as part of a workplace dispute resolution approach.
Facilitated Discussion in the Workplace
Introduction to Dispute Resolution in the Workplace.
Course Connection to NMAS Mediator Training
Dispute Resolution Roles
Getting started
The Facilitator
Workplace Dispute Resolution in Context
Styles of Mediation
Developing Skills as a dispute resolution facilitator
What does a facilitator or mediator do?
Overview of module one
When a Complaint is made
Your Role
Achieve work outcomes
Policies, Procedures and Protocols
Content of the Complaint
Context of the Complaint
Communication Skills
Giving and Receiving Feedback
Building a culture of accountability
Following up on Complaints
Module One Review
Overview of Module Two
The history of Facilitated Dispute Resolution
What does a Facilitator or Mediator do?
Facilitated Discussion vs Mediation
The Facilitated Discussion Process
The Mediation Process
Context for Workplace Mediation
Self-Determination vs Judgement
Mediation is a Voluntary Process
Bargaining Styles and Collaborative Negotiation
Find out what they want!
Positions vs Interests
Compromise vs Collaboration
Types of bargaining used in negotiation
Distributive Bargaining
Potentially Negative consequences of Distributive Bargaining
Interest Based Bargaining
The three step interest-based bargaining process
Collaborative Negotiation (Integrative Bargaining)
BATNA, WATNA, PATNA
Bargaining and Negotiation
Recap on bargaining styles
The 5 Negotiation Styles
What's your preferred style of negotiation?
Facilitating Negotiation
The advantages of Mediation
Module Two Review
Introduction to The Nature of Conflict
The purpose of dispute resolution
The conflict escalation volcano
The Conflict Core
The Conflict Spiral
Conflict Responses in detail
The conflict resolution triangle
Strategies to address conflict causes
Levels of Relating
What is NMAS Accreditation, and do you need it?
Mediation Accreditation
Maintaining Accreditation
Qualities of a Mediator
Ethics and Code of Conduct
Work ethically
Professional and Ethical Standards
Diversity
Ethical Issues
Duty of Care
Conflict of Interest
Protecting the Rights of Clients
Confidentiality
Accredited Mediator Standards
Understand and support clients rights and interests.
Mental Health Rights and Responsibilities
Duty of Care Discussion
Legal and Ethical Quiz
Introduction
Why do we have the pre-mediation stage?
Procedure
Gathering and sharing information during intake
Support and refer clients
Intake or Pre-Mediation Session
Confidentiality Boundaries
The Intake Interview Checklist
Risk Screening and Risk Reduction Quiz
Seeking Advice on Complex Dispute Matters
Charging for Services
Contacting the other party
Overview
The Steps of Mediation
NMAS Assessment Tool
Step 1 - Introductions and Mediators Opening Statements
Introduction Hints
Establish ground rules for mediation
Step 2 - Parties Opening Statements
Step 3 - The Agenda
Step 4 - Exploration
Step 5 - Option Generation and Problem Solving
Step 6 - Private Sessions
Techniques for Reality Testing
Step 7 - Negotiation
Negotiation Video
Bargaining and Negotiation
Step 8 - Agreement
Step 9 - Consolidate and Conclude the Mediation
Facilitated Discussion
Review
Mediation Skills Development and Assessment
Mediation Context Quiz
Introduction to Effective Interpersonal Skills
Communication
Managing power differences between people
Using Ground Rules
Cultural Perspectives
Internal Filters to Perception
Empathy
Non-Verbal Communication
Overcoming Barriers to Communication
Assisting Communication
Establishing Rapport
Tonality and Words
Practicing Rapport
Review - Rapport, Empathy and Non-Verbal Communication
Active listening skills
Active listening techniques for the mediator
Review - Active Listening
Effective Questioning
Types of Questions
Review - Effective Questioning
Feedback
Discussing the variables of the case
DISC Behavioural Profiling
DIsC Slide Set
Maintain Workplace Relationships
Group Dynamics
Communication Quiz
Definitions
Demonstration Videos and Webinar Recordings