Course curriculum

  • 1

    Module One: Getting Started

    • Getting Started

    • Course Objectives

    • Pre-Assignment Review

  • 2

    Module Two: Understanding Facilitation

    • Introduction to Understanding Facilitation

    • What is Facilitation?

    • What is a Facilitator?

    • When is Facilitation Appropriate?

    • Module Two: Case Study

    • Module Two: Review Questions

  • 3

    Module Three: Process vs. Content

    • Introduction to Process vs. Content

    • About Process

    • About Content

    • A Facilitator’s Focus

    • Module Three: Case Study

    • Module Three: Review Questions

  • 4

    Module Four: Laying the Groundwork

    • Introduction to Laying the Groundwork

    • Choosing a Facilitated Approach

    • Planning for a Facilitated Meeting

    • Collecting Data

    • Module Four: Case Study

    • Module Four: Review Questions

  • 5

    Module Five: Tuckman and Jensen’s Model of Team Development

    • Introduction to Tuckman and Jensen’s Model of Team Development

    • Stage One: Forming

    • Stage Two: Storming

    • Stage Three: Norming

    • Stage Four: Performing

    • Module Five: Case Study

    • Module Five: Review Questions

  • 6

    Module Six: Building Consensus

    • Introduction to Building Consensus

    • Encouraging Participation

    • Gathering Information

    • Presenting Information

    • Synthesizing and Summarizing

    • Module Six: Case Study

    • Module Six: Review Questions

  • 7

    Module Seven: Reaching a Decision Point

    • Introduction to Reaching a Decision Point

    • Identifying the Options

    • Creating a Short List

    • Choosing a Solution

    • Using the Multi-Option Technique

    • Module Seven: Case Study

    • Module Seven: Review Questions

  • 8

    Module Eight: Dealing with Difficult People

    • Introduction to Dealing with Difficult People

    • Addressing Disruptions

    • Common Types of Difficult People and How to Handle Them

    • Helping the Group Resolve Issues on Their Own

    • Module Eight: Case Study

    • Module Eight: Review Questions

  • 9

    Module Nine: Addressing Group Dysfunction

    • Introduction to Addressing Group Dysfunction

    • Using Ground Rules to Prevent Dysfunction

    • Restating and Reframing Issues

    • Getting People Back on Track

    • Module Nine: Case Study

    • Module Nine: Review Questions

  • 10

    Module Ten: About Intervention

    • Introduction to About Intervention

    • Why Intervention May Be Necessary

    • When to Intervene

    • Levels of Intervention

    • Module Ten: Case Study

    • Module Ten: Review Questions

  • 11

    Module Eleven: Intervention Techniques

    • Introduction to Intervention Techniques

    • Using Your Processes

    • Boomerang it Back

    • ICE It: Identify, Check for Agreement, Evaluate How to Resolve

    • Module Eleven: Case Study

    • Module Eleven: Review Questions

  • 12

    Module Twelve: Wrapping Up

    • Wrapping Up