Facilitation Skills

The CPD/OPD Facilitation Skills for mediators. This course teaches you practical skills and techniques to promote, meeting management and planning sessions to achieve productive outcomes, giving feedback, and much more.

Buy $48.50

Course curriculum

1. Getting Started
2. Course Objectives
3. Pre-Assignment Review
1. Introduction to Understanding Facilitation
2. What is Facilitation?
3. What is a Facilitator?
4. When is Facilitation Appropriate?
5. Module Two: Case Study
6. Module Two: Review Questions
1. Introduction to Process vs. Content
2. About Process
3. About Content
4. A Facilitator’s Focus
5. Module Three: Case Study
6. Module Three: Review Questions
1. Introduction to Laying the Groundwork
2. Choosing a Facilitated Approach
3. Planning for a Facilitated Meeting
4. Collecting Data
5. Module Four: Case Study
6. Module Four: Review Questions
1. Introduction to Tuckman and Jensen’s Model of Team Development
2. Stage One: Forming
3. Stage Two: Storming
4. Stage Three: Norming
5. Stage Four: Performing
6. Module Five: Case Study
7. Module Five: Review Questions
1. Introduction to Building Consensus
2. Encouraging Participation
3. Gathering Information
4. Presenting Information
5. Synthesizing and Summarizing
6. Module Six: Case Study
7. Module Six: Review Questions
1. Introduction to Reaching a Decision Point
2. Identifying the Options
3. Creating a Short List
4. Choosing a Solution
5. Using the Multi-Option Technique
6. Module Seven: Case Study
7. Module Seven: Review Questions
1. Introduction to Dealing with Difficult People
2. Addressing Disruptions
3. Common Types of Difficult People and How to Handle Them
4. Helping the Group Resolve Issues on Their Own
5. Module Eight: Case Study
6. Module Eight: Review Questions
1. Introduction to Addressing Group Dysfunction
2. Using Ground Rules to Prevent Dysfunction
3. Restating and Reframing Issues
4. Getting People Back on Track
5. Module Nine: Case Study
6. Module Nine: Review Questions
1. Introduction to About Intervention
2. Why Intervention May Be Necessary
3. When to Intervene
4. Levels of Intervention
5. Module Ten: Case Study
6. Module Ten: Review Questions
1. Introduction to Intervention Techniques
2. Using Your Processes
3. Boomerang it Back
4. ICE It: Identify, Check for Agreement, Evaluate How to Resolve
5. Module Eleven: Case Study
6. Module Eleven: Review Questions
1. Wrapping Up

About this course

$48.50
67 lessons
0 hours of video content

Facilitation Skills

Course curriculum

Module One: Getting Started

Module Two: Understanding Facilitation

Module Three: Process vs. Content

Module Four: Laying the Groundwork

Module Five: Tuckman and Jensen’s Model of Team Development

Module Six: Building Consensus

Module Seven: Reaching a Decision Point

Module Eight: Dealing with Difficult People

Module Nine: Addressing Group Dysfunction

Module Ten: About Intervention

Module Eleven: Intervention Techniques

Module Twelve: Wrapping Up

About this course