Introduction to Understanding Facilitation

What is Facilitation?

What is a Facilitator?

When is Facilitation Appropriate?

Module Two: Case Study

Module Two: Review Questions

Introduction to Process vs. Content

About Process

About Content

A Facilitator’s Focus

Module Three: Case Study

Module Three: Review Questions

Introduction to Laying the Groundwork

Choosing a Facilitated Approach

Planning for a Facilitated Meeting

Collecting Data

Module Four: Case Study

Module Four: Review Questions

Introduction to Tuckman and Jensen’s Model of Team Development

Stage One: Forming

Stage Two: Storming

Stage Three: Norming

Stage Four: Performing

Module Five: Case Study

Module Five: Review Questions

Introduction to Building Consensus

Encouraging Participation

Gathering Information

Presenting Information

Synthesizing and Summarizing

Module Six: Case Study

Module Six: Review Questions

Introduction to Reaching a Decision Point

Identifying the Options

Creating a Short List

Choosing a Solution

Using the Multi-Option Technique

Module Seven: Case Study

Module Seven: Review Questions

Introduction to Dealing with Difficult People

Addressing Disruptions

Common Types of Difficult People and How to Handle Them

Helping the Group Resolve Issues on Their Own

Module Eight: Case Study

Module Eight: Review Questions

Introduction to Addressing Group Dysfunction

Using Ground Rules to Prevent Dysfunction

Restating and Reframing Issues

Getting People Back on Track

Module Nine: Case Study

Module Nine: Review Questions

Introduction to About Intervention

Why Intervention May Be Necessary

When to Intervene

Levels of Intervention

Module Ten: Case Study

Module Ten: Review Questions

Introduction to Intervention Techniques

Using Your Processes

Boomerang it Back

ICE It: Identify, Check for Agreement, Evaluate How to Resolve

Module Eleven: Case Study

Module Eleven: Review Questions

Wrapping Up