Course curriculum

  • 1

    Chapter #1 Getting Started

    • Course Objectives

    • Pre-Assignment
  • 2

    Chapter #2 Verbal Communication Skills

    • Asking Questions

    • Listening and Hearing: They are not the same thing

    • Communicating with Power

    • Case Study-2

    • Chapter 2: Review Questions
  • 3

    Chapter #3 Non-Verbal Communications Skills

    • Body Language

    • The Signals You Send to Others

    • It is Not What You Say, it is How You Say It

    • Case Study-3

    • Chapter 3: Review Questions
  • 4

    Chapter 4: Making Small Talk and Moving Beyond

    • Starting a Conversation

    • The Four Levels of Conversation

    • Case Study- 4

    • Chapter 4: Review Questions
  • 5

    Chapter 5: Moving the Conversation Along

    • Asking for Examples

    • Using Repetition

    • Using Summary Questions

    • Asking for Clarity and Completeness

    • Case Study-5

    • Chapter 5: Review Questions
  • 6

    Chapter 6: Remembering Names

    • Creating a Powerful Introduction

    • Using Mnemonics

    • Uh-Oh…I’ve Forgotten Your Name

    • Case Study-6

    • Chapter 6: Review Questions
  • 7

    Chapter 7: Influencing Skills

    • Seeing the Other Side

    • Building a Bridge

    • Giving in Without Giving Up

    • Case Study-7

    • Chapter 7: Review Questions
  • 8

    Chapter 8: Bringing People to Your Side

    • A Dash of Emotion

    • Plenty of Facts

    • Bringing It All Together

    • Case Study-8

    • Chapter 8: Review Questions
  • 9

    Chapter 9: Sharing Your Opinion

    • Using I-Messages

    • Disagreeing Constructively

    • Building Consensus

    • Case Study-9

    • Chapter 9: Review Questions
  • 10

    Chapter 10: Negotiation Basics

    • Preparation

    • Opening

    • Bargaining

    • Closing

    • Case Study-10

    • Chapter 10: Review Questions
  • 11

    Chapter 11: Making an Impact

    • Creating a Powerful First Impression

    • Assessing a Situation

    • Being Zealous without Being Offensive

    • Case Study-11

    • Chapter 11: Review Questions

    • Words from the Wise